Casuarina Wellness Centre

This spa deteriorated sharply around October last year, when repeated closures for renovation and unrelated reasons left customers stranded with booked appointments and no notice. Phone calls went unanswered for days, vouchers expired unused, and security guards turned away paying customers at the door. Two recent five-star reviews from months before the closures mention attentive staff and a relaxing setting, but the overwhelming pattern since then is operational chaos: deals sold on third-party sites while the business was shut, bookings confirmed then cancelled by text, and management that made no effort to communicate changes to customers. The few positive experiences predate a period of evident dysfunction.

Staff member Shaheeda (manager) received both praise for attentiveness and criticism for cancelling bookings unprofessionally. Earlier complaints cited noisy staff during treatments, inexperienced massage techniques, and dirty facilities. Without a clear operational timeline from the business itself, it is unclear whether the spa has since reopened or resolved these issues.