Recent five-star reviews praise the staff and product selection, but older one-star accounts describe months-long refund battles, incorrect shipments, and unresolved stock issues. Evidence is limited: older reviews dominate complaints while recent positive feedback lacks detail.
Based on limited recent reviews, so treat this as low-confidence.
Strong facilities and personal training draw repeat visitors, but recent reviewers report unprofessional staff interactions, safety lapses during cleaning, and IT frustrations. The gym's equipment, aqua lounge, and recovery zones impress members, yet reception and operational inconsistencies undercut the premium brand promise.
Most guests praise the welcoming staff and hearty food, appreciating the peaceful setting and spacious rooms. However, recent visits have revealed cleanliness gaps in bathrooms and bedrooms, along with maintenance concerns that undercut the otherwise friendly welcome.
Most guests praise the tranquil surroundings, caring staff, and therapist skill, with particular mention of named therapists Sindi and Simphiwe delivering memorable treatments. Several complaints about cold treatment rooms during winter, incomplete change room facilities, and variable customer service tone dampen the experience for some.
Last updated 2026-08-27